Facilitation skills are crucial to the success of groups and teams.
Facilitators guide and direct the process, therefore resulting in more effective and efficient projects. Considering all the meetings that project managers and leaders hold, it’s easy to see why facilitation is fast becoming recognized as an essential core skill! Not only do project managers need to know how to run highly effective meetings, they also need strategies for creating buy-in, overcoming resistance and building true consensus.
After more than 12 years as a best seller, Facilitation at a Glance! is now a 3rd edition packed with even more resources, exciting tools, and a new concise look!
Ingrid Bens, a nationally known consultant and trainer, continues to enlighten us with a comprehensive overview of the role of the facilitator and the essential core practices that are always in play. Included is a compendium of strategies for gaining buy-in, ensuring participation, overcoming resistance, building consensus and creating a positive team climate.
The book retains all the things that made the first two editions so popular: the summary pages, checklists and tip sheets. Existing sections about what to do at the start, middle and end of facilitated sessions have been greatly expanded. Decision-making methods have been revamped to include more strategies about when to use each approach. New bonus material has been added to the conflict management chapter related to ineffective behaviors. By user demand, we have additional process tools and more about facilitating distance meetings.
The most notable update is an entirely new chapter about how leaders can balance the facilitator role with their other duties, since most facilitation is actually done by leaders and not neutral outsiders.
We are confident that this new and improved version of Facilitation at a Glance! will become an indispensable part of your toolkit!
"The table of contents makes the navigation friendly and each section is straight to the heart of the described methodology or tool. It’s as simple as 1, 2, 3, 4 and 5. Voilà! It is all there for the experienced practitioner and it saves the hassle of having to sail through all the different specialized books and their long narratives. As a practitioner I have been there, done that! All I need is Facilitation at a Glance! I especially like the fact that the spiraled binding enables me to keep the book open to whatever page I need."
— Pierre Deschenes, Montreal, Canada
Those who will gain the most from these tools:
Anyone leading a team or participating on one
Task force and committee chairs
Human Resource professionals
What are the benefits?
Eliminate time wasted by major discussions of minor issues
Clarify and agree to roles and responsibilities of team members
Realize the successes of collaboration
Be recognized as an effective leader and manager
Achieve meaningful results faster
A Facilitation Cue Card, highlighting core facilitation skills
Facilitation in the Classroom, strategies for use at the start, middle and end of learning activities
Techniques for facilitating teleconferences and web meetings
Enhanced process checks to keep challenging conversations flowing
An updated Group Assessment Survey, useful when analyzing traits of working groups
Expanded section on Conflict Resolution and dealing with resistance
Tips for responding to non-verbal cues
Facilitation strategies for managers
Wandering Flipcharts, a technique added to the chapter on process tools
A meeting design template, including a list of key meeting components
The improved design of this edition of Facilitation at a Glance makes it even more user-friendly than ever before.
About the Author: Ingrid Bens (see full biography) is a consultant and trainer with a Master’s Degree in Adult Education and over 25 years experience. Her expertise is in the area of Organization Development, where she has designed and led numerous large-scale, strategic change efforts in a broad range of Fortune 500 companies, in government departments and in non-profit organizations. Ms. Bens is recognized as a leading expert on facilitation skills.