Who should buy it?

1. Anyone leading a team or participating on one
2. Task force and committee chairs
3. Project managers
4. Department managers
5. Human Resource professionals
6. Business consultants
7. Course instructors
8. Issues arbitrators

What are the benefits?

1. Eliminate time wasted by major discussions of minor issues
2. Clarify and agree to roles and responsibilities of team members
3. Realize the successes of collaboration
4. Be recognized as an effective leader and manager
5. Achieve meaningful results faster

New features...

• A Facilitation Cue Card, highlighting core facilitation skills
• Facilitation in the Classroom, strategies for use at the start, middle and end of learning activities
• Techniques for facilitating teleconferences and web meetings
• Enhanced process checks to keep challenging conversations flowing
• An updated Group Assessment Survey, useful when analyzing traits of working groups
• Expanded section on Conflict Resolution and dealing with resistance
• Tips for responding to non-verbal cues
• Facilitation strategies for managers
• Wandering Flipcharts, a technique added to the chapter on process tools
• A meeting design template, including a list of key meeting components
• The improved flow and layout of this edition of Facilitation at a Glance makes it even more user-friendly than the original

About the Author:
Ingrid Bens (see full biography) is a consultant and trainer with a Master’s Degree in Adult Education and over 25 years experience. Her expertise is in the area of Organization Development, where she has designed and led numerous large-scale, strategic change efforts in a broad range of Fortune 500 companies, in government departments and in non-profit organizations. Ms. Bens is recognized as a leading expert on facilitation skills.