The quality improvement process has a significant impact on an integrated management system's success. Diagnosing Teamwork Through the QI Story stresses the leadership role that executives must take in evaluating their organization's quality improvement programs. Based on the experiences of actual practitioners, each chapter offers key diagnostic questions, describes common mistakes to avoid, and shows illustrations of various types of teamwork.

This insightful manual will show managers how to:

- Coach team members on objective problem solving.

- Reward team members who achieve results.

- Use "success stories" to show introduce other organizations' best practices to team members.

- Understand the strengths and weaknesses of their team's practices.

- Identify common mistakes made by quality improvement teams.

- Recognize the skill level of team members and any support they might need for improvement.