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The Language Processing Method
The CQM Quality Improvement Toolkit, which is comprised of nine manuals, is based on the work of professor Shoji Shiba, with contributions from hundreds of practitioners. Incorporate these tools in your organizations quality/continuous improvement programs, and build a solid foundation with a common language and well versed tools.

Decisively enhance your team's effectiveness! The Language Processing Method helps groups and individuals explore a problem and understand how to use language as data. Rich with examples, this informative manual describes how to create new insights, differentiate between quantitative data and qualitative language data, eliminate language ambiguity, build a common understanding of the language your team uses, and reach consensus on the best way to move ahead with a project. Included are comprehensive instructions for each step, helpful hints, a materials list, and implementation checklists.

Product Code ISBN/Binding Language/Specs Price Buy
2502S Spiral Bound English, 1996, 64 pages $15.00