Common problems are just that...all too common. What you need is a common language and approach to problem solving across the entire organization or company.
This workshop develops a core competency that everyone needs to succeed in today's organization, particularly in the global competitive job market. It assists organizations in developing a standardized, yet flexible process that integrates easily into any current company format, providing a powerful road map for problem solving that follows the time-honored Plan-Do-Check-Act Cycle.
Who Should Attend Everyone in your organization can benefit from the simple seven-step process presented in this workshop, but it's an absolute must for those who deal with production, process, or customer service problems.
What You Will Learn - How to identify and solve problems in less time and achieve measurable results - A hands-on problem-solving simulation, integrating both data tools and decision-making tools, that mirrors "real world" experience - How to involve everyone in the problem-solving process - How the Seven-Step Model is integrated into the time-honored Plan-Do-Check-Act Cycle - The advantage of using data and process flow to focus on a problem - Paths to identify the root causes for the problem(s) and to reach consensus on the key cause(s) - Three integrated planning tools to develop practical and detailed solutions - Techniques to move from planning to implementation with a documented means of follow-up - How to evaluate the implementation to ensure that the desired improvement produces measurable results - Methods to ensure the gains are maintained and the improvements are celebrated
Basic Problem Solving is also referred to as Hoshin Kanri and Policy Deployment.
What's Included - A problem-solving workshop that includes a model with detailed steps and a participant guide for each of the key tools - The Memory Jogger II - The Problem Solving Memory Jogger - Worksheets for the simulated activity
To schedule a workshop or for additional information, please call us at 800.643.4316 or 603.893.1944.
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