This workshop develops a core competency that everyone needs to succeed in today's organization, particularly in the global competitive job market. It assists organizations in developing a standardized, yet flexible process that integrates easily into any current company format, providing a powerful road map for problem solving that follows the time-honored Plan-Do-Check-Act Cycle.

Who Should Attend
Everyone in your organization can benefit from the simple seven-step process presented in this workshop, but it's an absolute must for those who deal with production, process, or customer service problems.

What You Will Learn
- How to identify and solve problems in less time and achieve measurable results
- A hands-on problem-solving simulation, integrating both data tools and decision-making tools, that mirrors "real world" experience
- How to involve everyone in the problem-solving process
- How the Seven-Step Model is integrated into the time-honored Plan-Do-Check-Act Cycle
- The advantage of using data and process flow to focus on a problem
- Paths to identify the root causes for the problem(s) and to reach consensus on the key cause(s)
- Three integrated planning tools to develop practical and detailed solutions
- Techniques to move from planning to implementation with a documented means of follow-up
- How to evaluate the implementation to ensure that the desired improvement produces measurable results
- Methods to ensure the gains are maintained and the improvements are celebrated

Basic Problem Solving is also referred to as Hoshin Kanri and Policy Deployment.


What's Included
- A problem-solving workshop that includes a model with detailed steps and a participant guide for each of the key tools
- The Memory Jogger II
- The Problem Solving Memory Jogger
- Worksheets for the simulated activity

To schedule a workshop or for additional information, please call us at 800.643.4316 or 603.893.1944.