A problem exists when there is a gap between the current performance level of a process, product, or service, and the desired performance level. Problem solving, as it’s covered in this book, is the systematic investigation of a process to identify the root cause of the gap, and taking corrective action to eliminate the gap and keep it from occurring in the future.

WE START WITH GOOD TEAMS
- Understand work as a process
- Identify important problems to work on
- Develop team skills
- Find the root cause
- Generate innovative solutions

Use these 7 step processes to solve organizational problems. Contains NEW examples in health care and information technology. Includes new material on Failure Mode and Effects Analysis (FMEA). Additional material on Scatter Diagram, A3 Charts, as well as a tool for verifying root causes.

As a bonus the appendix now holds the key to Kaizen Blitz!

Excellent benefits to using these tools:
- Finding and solving problems in your organization's processes
- Using a systematic model to solve simple to complex problems
- How to easily and clearly implement the 7-Step problem-solving model
- Creating a storyboard
- Expert tips throughout the Jogger, clearly marked
- Advanced problem-solving concepts and techniques

Why is this problem-solving model better and different from other models? Teams have often learned about the tools apart from the context of a problem-solving situation. The 7-Step Model presented in this book provides this context. The presentation of this model provides teams with a step-by-step approach to problem solving, includes sub-steps with recommended tools for doing each of the seven steps, and illustrates a case example that is introduced throughout each step and tool application.

ebooks on the iPad, Kindle & Nook will be available one month after the launch of the Memory Jogger print version.

Empower your workforce by adding your organization's logo, mission statement, or customizing the content to your organization's needs.

Download a 23 page PDF sample of the Problem Solving Memory Jogger

Share these tools internally with others in your organization by participating in on-site training. Take an actual problem and learn how to solve it. Learn more about on-site training.

Quote from Amazon  January 10, 2012
"I am a quality and process management leader trained in the discipline of six sigma. While Six Sigma is great, there are many people who will never get training in that discipline. This Problem Solving Memory Jogger gives a lay person the chance to solve their business problems in a systematic way. 

If you are involved in any endeavor that requires that you meet quality goals - whether you set them or they are provided to you by others - this book will help you close any gaps you have. 

It has been my experience that many people try to solve problems with out first identifying what the problem truly is. This book will guide you through: 

Defining the problem, analyzing the problem, fixing the problem and then making sure the problem stays fixed. 

The bottom line is this: If you have a goal or objective that has not been met the gap between where you are and where you should be is your problem. That means you need a process driven method to close that gap and this book will do it for you. This book should be purchased in tandem with the Memory Jogger 2". 

- Jeff Jones, Certified Professional in Supplier Diversity jeffjonesinfo.com