New features include:
• Newly added chapter on developing a performance plan that gains employee's commitment

• Many new real-world performance management examples from government, manufacturing, service, and health care

• Detailed steps for applying each phase of performance management

• Additional competency model specifically for leaders in a “Lean” organization

Sample graphic below.

This guide provides supervisors, work groups, and human resource professionals with easy-to-use processes and forms for planning, appraising, and recognizing performance. Learn how to effectively set measurable goals, build competencies, coach and mentor, conduct performance appraisals and recognize accomplishments.

Features:
- Setting clear performance expectations
- Creating competency models
- Providing 360° feedback
- Coaching to build confidence and commitment
- Conducting constructive performance appraisals
- Resolving performance and attitude problems
- Providing meaningful recognition

Author: James Rollo