Daily Management
Daily Management is a system that enables everyone to know what he or she has to do to make the organization run smoothly. It includes what has to be measured and controlled to make this happen.
The thrust of successful Daily Management is centered around the participation of all employees in the discovery and implementation of small, incremental, continuous improvements that they can make in their own work environment.
Daily Management is an activity that can be started by an individual, work team, department, or organization. It works best when the entire organization is geared toward continuous improvement in its daily tasks.
Daily Management can be viewed as the application of the PDCA Cycle to daily incremental continuous improvement.
In order to be effective at Daily Management, you must:
- Know your organization’s vision and mission
- Know who your customers are
- Know your customers’ needs and expectations
- Know your suppliers
- Know how to accurately communicate your needs and expectations to your suppliers
- Know thoroughly the product or service that your organization delivers to the ultimate user
- Know how your job fits into the overall product or service of the organization
- Know your job thoroughly
- Know your process and all its trifles
- Know that you will be rewarded for continuous improvement activities
- Know yourself—your strengths, weaknesses, and preferences
Integration with Hoshin Planning
a) Hoshin Planning is simply PDCA applied to the planning and execution of a few critical (strategic) organization objectives. Hoshin Planning draws information from the ongoing data collection and analysis of the Daily Management process to identify broad system problems in which breakthrough is needed.
b) Once breakthroughs have occurred they can then become integrated into the focus of daily continuous improvement.
c) The Hoshin Planning process often requires cooperation across functions as well as vertical alignment, which leads to the need for integration with Cross-Functional Management.
Integration with Cross-Functional Management
a) Daily Management activities frequently involve multiple groups and departments in an organization, and cross-functional management is what we call the systems by which functions and departments work together to achieve common organizational targets, such as quality, cost, and delivery/productivity.
b) Since knowledge of the customer is essential, Quality Function Deployment (QFD) can be used as a tool, a key system, for accurately listening to, capturing, and incorporating the "voice of the customer" in the work of the organization.