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Total Quality Management (TQM) is a structured system for meeting and exceeding customer needs and expectations by creating organization-wide participation in the planning and implementation of improvement (continuous and breakthrough) processes.
The Journal of Innovative Management
The secret to sustained prosperity in today's turbulent business environment is having an ongoing organizational improvement system that focuses on what customers are wanting and also on what all managers and workers in the organization are thinking and doing in their daily work. This quarterly Journal is written for people who are responsible for leading or implementing improvement initiatives.
The key to survival is the ability to innovate and adapt to a changing environment. Creative thinking is the generator of innovation and tools for analysis, experimentation and production are needed to bring the spark of creativity to the marketplace.