Designing Your Organizational Scorecard for High Performance.
Wednesday, April 25th, 10:00 pm– 11:00 am

Presenter:  Sharon Muret-Wagstaff

Overview:
This seminar addresses five steps in developing and executing a balanced scorecard in healthcare: (1) getting ready; (2) establishing a balanced scorecard framework; (3) developing a small set of useful metrics to define your strategy map; (4) avoiding common errors; (5) building in leadership agility, resilience, and innovation throughout the process. The seminar includes templates, examples internal and external to healthcare, resources, and tips from experienced users.

About Sharon Muret-Wagstaff:
Curently with Children's Hospital Boston
General Pediatrics
Associate Director, Harvard Pediatric
Health Services Research Fellowship
Assistant Professor of Pediatrics

GOAL/QPC Board Member

Sharon Muret-Wagstaff, PhD, MPA, is assistant professor of pediatrics at Harvard Medical School. She has designed balanced scorecards and execution of strategic plans for numerous healthcare organizations, including departments, community hospitals, and academic medical centers. An ASQ-certified Six Sigma Black Belt, she is a former national director of the American Society for Quality and has served in many roles for the Baldrige National Quality Award program since 1996. Working with a national team, she drafted the case analysis that she and others will use to train more than 500 multidisciplinary examiners for the 2007 Baldrige National Quality Award.

She has led pediatric residency and fellowship programs at University of Minnesota and Harvard Medical School to national awards, and served as founding director of fellowship programs at the Institute for Healthcare Improvement. Sharon is co-author of publications on emerging hospitalist systems and editor of the forthcoming Memory Jogger II for Healthcare, an illustrated collection of improvement tools and approaches

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