Using Hoshin for Resiliency at Procter & Gamble
Monday, April 23rd 9:00 – 10:00 am

Procter & Gamble began its Hoshin journey in 1988 when Jack Brown was the Quality Director of the Soap Division. He credits Hewlett-Packard for helping him begin that journey. The success and value of these methods so dramatically improved quality and profitability that it quickly spread throughout the entire corporation under the name OGSM – Objectives, Goals, Strategies, Measures. Twenty years later it is still at the core of Procter & Gamble’s planning. Learn important insights about how to use Hoshin to build resiliency and profitability in your organization.

Jack Brown is recently retired as the Worldwide Director of Quality Assurance for Procter & Gamble. In that role he coached hundreds of managers at all levels and sections of Procter & Gamble on Hoshin. He is Chairman of the Board of GOAL/QPC and has often referred to GOAL/QPC as a national treasure.

Presenters:
Jack Brown, GOAL/QPC Board of Directors

Contact Customer Relations to inquire about your questions or comments at 800.643.4316 or email us at service@goalqpc.com.