Using Hoshin for Resiliency at Philips Medical Systems
Monday, April 23rd 10:00 – 11:00 am

Philips Medical Systems, part of the Royal Philips company, is a leading practitioner of Hoshin planning. The Hoshin process is integrated into its business management system with over 500 active participants. When Philips acquired the former Hewlett Packard Medical Products Group in 2001 for its growing Medical Systems division, it gained further momentum and insight into the Hoshin process. Hewlett Packard was one of the first US corporations to adopt Hoshin in the mid 1980s as part of its effort to achieve a ten-fold improvement in quality. From the beginning, the Andover, MA based Medical Products Group was a leader in Hoshin in the Hewlett Packard company, winning one of the first Hewlett Packard President Quality Awards for its application of Quality Management practices. Similarly Philips is dedicated to implementing successful Quality Management practices and is one of the largest customers of GOAL/QPC, having purchased over 250,000 Memory Joggers for its employees.

As a leader in the quality services area, John Hamilton was the key person for coaching managers on Hoshin. He has been an advisor to GOAL/QPC in refining its Hoshin offerings. John has also developed a Hoshin software program that he will demonstrate at the conference. This software will soon be available for purchase through GOAL/QPC.

Presenters:
John Hamiliton, GOAL/QPC Board of Directors

Contact Customer Relations to inquire about your questions or comments at 800.643.4316 or email us at service@goalqpc.com.