Lean for Non-Manufacturing Applications
April 23rd, 1:00 pm– 5:00 pm
1/2 day workshop

Overview:
How long does it take to get a purchase order approved?  How many signatures are required for budget items?  What is the cycle time to get a computer problem resolved?  For many organizations, administrative and support processes like these and others, are a time-consuming source of frustration.  These processes provide ripe opportunities for reducing waste and better utilizing organization resources.

In this ½ day session, you will learn about the origins and basic concepts of lean.  You will also learn and see examples of how various lean concepts and tools can be applied in non-manufacturing situations.  You will see how application of lean can help you to improve quality, eliminate waste, and reduce delays and total costs in service and administrative processes.  Lean is a powerful but simple set of tools that can make dramatic improvements in service, healthcare, retail, administration, IT, and other non-manufacturing situations.

A lean system emphasizes the prevention of waste: any extra time, labor or material spent producing a product or service that doesn’t add value to it.  A lean system’s unique tools, techniques, and methods can help your organization reduce costs and shorten cycle times.

Who Should Attend:
Anyone at any level in the organization interested in reducing waste and cutting cycle times.

Presenters:
- Pam Conard is the CQM Cincinnati Chapter Director for CQM | A Division of GOAL/QPC.
- Don Smith is Director of Consulting & Training Services for The Net Results Group, LLC

About Pam Conard
An experienced leader with more than 20 years of proven success in delivering profit and growth through the application of world-class management methodologies.

As the Cincinnati Chapter Director of The Center for Quality Management, a GOAL/QPC company, Pam is responsible for advising companies on ways to improve their business performance and results. She is responsible for leading a consortium of more than 20 aggressive, dynamic Cincinnati businesses through a mutual learning process where CEOs, CFOs and CQOs share information and ideas with one another. She is responsible for finding and developing new methods and techniques to tackle complex management problems that confound leaders everyday. As the Chapter Director, Pam is responsible for providing a networking structure that allows senior executives to discuss problems and get help with solutions.

As the former Master Black Belt and Lean Six Sigma Leader of GE Corporate Global Infrastructure Solutions, Pam was responsible for the development of the Lean Six Sigma Strategy. She was responsible for the overall direction of the Lean Six Sigma Program, Training, Certification of Black Belts and driving cycle time reduction and overall quality improvements. Pam had responsibility for driving the development of the “One GE” Global Process Initiative integrating processes across all GE Businesses: Commercial Finance, Consumer Finance, Corporate, Industrial (Plastics, Security, Consumer & Industrial, Inspection Technology), Healthcare, NBC Universal, and Infrastructure (Aviation, Energy, Rail, & Water). Pam has driven 1000’s of hours of cycle time out of processes while also improving first time yield.

About Don Smith
Director of Consulting & Training Services for The Net Results Group, LLC.  Don is a consulting and training professional with 30+ years of process, quality, and manufacturing experience, in a broad range of business, and industrial, settings. To compliment his practical experience, Don holds advanced degrees in Industrial Engineering and Instructional Technology. Don also has significant military experience, retiring from a 27 year career in the United States Navy, as a Captain.

Contact Customer Relations to inquire about your questions or comments at 800.643.4316 or email us at service@goalqpc.com.