Concept Engineering 2-Day Workshop
April 24th and 25th  8:30 – 5:00

(Please email service@goalqpc.com if you plan to attend this track, limited seats)

Overview: 
Concept Engineering addresses a fundamental challenge faced across all industries: how to cost effectively develop product and service concepts that they are confident will satisfy—and even delight—their customers.

CQM’s intensive, hands-on, two-day Concept Engineering workshop is a customer- centered process for clarifying the "fuzzy front end" of the product development process that precedes detailed design and implementation.  The workshop uses a case study to learn and practice various methods including Voice of the Customer research, Language Processing, and Requirements matrices.  Based on more than 20 years of research and development by Japanese scholars, Concept Engineering relies heavily on methodologies developed at MIT, on research conducted by Gary Burchill, Ph.D., at CQM, and on learning from implementations at numerous companies.  The Concept Engineering method has been cited in many sources as a best practice in product and service development, and is widely used by CQM members in their product development efforts.

Who Should Attend: 
Any sponsor, leader, member, or potential member of a cross-functional product/ service development team. Concept Engineering workshop is ideal for an intact product-development team to attend prior to beginning a project.

Instructor:
Warren Harkness is a CQM and GOAL/QPC Advisor, and Founder & Principal at Harkness & Associates, a consulting firm focused on helped business leaders improve their key processes.  He has served as a principal with Product Development Consulting and was the former director of Total Quality at Bose Corporation, where he put in place the worldwide organization structure. As the CIO of Bose, he implemented projects to realize the strategic goals and business improvement of the company.  Mr. Harkness has also held positions as director of information resource management at Kendall Company and served as management consulting service manager, market planning manager, management science manager, and management science analyst while at Xerox Corporation from 1973 - 1982.

Mr. Harkness earned a Bachelor of Science in electrical engineering from Carnegie Institute of Technology, a Master of Science in Computer Science from New York University, and a Master of Business Administration from the University of Connecticut. He is currently an adjunct professor at Babson College.

He has also won numerous awards for quality and service, including: Center for the Management of Quality (CQM) Ray Stata Outstanding Contributor Award, 1996; CQM Meritorious Service Award, 1997; CIO 100 Award for Outstanding Performance in the Pursuit of Quality, 1991; and CIO 100 Award for Organizational Excellence, 1994.

GOAL/QPC Conference
Contact Customer Relations to inquire about your questions or comments at 800.643.4316 or email us at service@goalqpc.com.