Critical tools for continuous improvement, quality, and organizational excellence, brought to you through our Memory Jogger series of Pocket Guides. Our on-site training programs drive home learning through a combination of lecture, case studies, and hands-on activities. We teach anyone at any level key concepts and provide practical experience with business improvement tools. Start with the Memory Jogger 2 Training Materials

Facilitation at a Glance! is now available in French.

DOWNLOAD - Free Preview Guides of our Memory Jogger Pocket Guide Books:

The next level of visual learning; The Lean Six Sigma Deployment Memory Jogger.

NEW Second Edition includes Kaizen basics! Perfect for employees learning to understand how Lean Six Sigma works. Our Memory Jogger trademark "What is it?," "What does it do?," and "How do you do it?" format has been driven one-step higher! With the guidance of our Author, Jaime Villafuerte, an ASQ Master Black Belt, Master Lean Expert, we have designed a concise visual learning tool experience. Our ideas, concepts, and data analysis are presented through bright engaging FULL COLOR (a first for GOAL/QPC) imagery, steps and techniques.

Recent Customer Testimonial:

"Our customized Process Management and Quality Memory Jogger is used by BMW Financial Services associates when leading process improvement initiatives, called "Efficient Dynamics" projects. It provides a quick reference to our problem-solving and decision-making tools and helps us ensure that the Efficient Dynamics approach to process improvement is part of our culture – not just the "flavor of the month". We have just published our second edition and it is being used world-wide by BMW FS associates as a standard tool set for continuous improvement.

GOAL/QPC worked with us to compile material from several of their "Joggers" with our own BMW-specific content to create the BMW Financial Services Process Management and Quality Memory Jogger. Throughout the customization process, the team at GOAL/QPC was helpful and responsive. The final product is a high-quality reference guide that I am proud to share with our leadership team and associates."
— BMW Financial Services